Shipping Policy
Online store: www.mimercado.pl
1. General Information
This Shipping Policy governs the delivery of products purchased from the online store www.mimercado.pl, operated by:
Verdanta Group Sp. z o.o.
ul. Przemysłowa 5 E14
15-528 Sowlany, Poland
NIP: PL9662204427
Contact: josemanuel@verdantagroup.com
2. Delivery Area
The store delivers to:
- Poland
- selected European Union countries
A detailed list of countries and shipping costs is available when placing your order.
3. Delivery Methods
Orders can be delivered via the following courier companies:
- InPost – courier or parcel locker
- DPD – courier delivery
Available delivery options may vary depending on the delivery country and product type.
4. Order Processing Time
Order processing time consists of:
1. Order preparation time
2. Carrier delivery time.
Orders are typically processed within 1-3 business days from the time payment is received.
Estimated delivery time:
- Poland: 1-2 business days
- EU countries: 3-7 business days
Delivery time may be longer during peak periods (e.g., holidays or promotions).
5. Shipping Costs
Shipping costs depend on:
- the chosen shipping method
- the delivery country
- the order value.
The exact shipping cost is displayed during checkout before payment.
6. Tracking Your Shipment
After your order ships, you will receive an email with shipping information and a tracking number.
7. Delivery Issues
In the event of:
- delivery delays
- damage to the shipment
- loss of the package
The customer should contact us as soon as possible at:
josemanuel@verdantagroup.com
We recommend checking the condition of the shipment in the presence of the courier.
8. Unclaimed Shipments
If a shipment is not collected by the Customer and is returned to the Seller, the Seller may:
- charge the Customer for reshipment costs
- reduce the refund by the shipping costs.
9. Contact
For any questions regarding shipping, please contact us:
Email: josemanuel@verdantagroup.com